Oracle EBS Lead - Production Support

Job Title: Oracle EBS Lead – Techno-Functional Architect (Production Support)

Location: 100% Remote

Duration: Long Term (Multiple Year Engagement)

Role Overview

We are seeking a highly experienced Oracle E-Business Suite (EBS) Lead who brings strong techno-functional expertise along with architectural capabilities. This role requires deep knowledge of Oracle EBS modules, technical architecture, integrations, Production Support, Stability, and Continuous Improvement initiatives across a large-scale enterprise EBS landscape.

This role requires a strong blend of:

• Deep technical expertise
• Strong functional knowledge
• Architectural oversight capability
• Proven experience managing critical production environments

The candidate will serve as the primary escalation point, solution architect, and support lead ensuring high availability, performance optimization, and business continuity.

Required Qualifications

• 12+ years of Oracle EBS experience
• 5+ years in Production Support leadership role
• Strong techno-functional background
• Experience supporting large enterprise environments (multi-org / global footprint)
• Strong stakeholder communication skills
• Experience handling critical business systems (24x7 support model)

Key Competencies

• Analyzing functional issues in production
• Data fixes and reconciliation support
• Business user interaction & requirement clarification
• Supporting month-end / quarter-end / year-end close cycles

Key Responsibilities

EBS Production Support Leadership

• Drives Production Support, Stability, and Continuous Improvement initiatives Lead end-to-end architecture and design for Oracle EBS implementations, upgrades, and enhancements
• Lead L2/L3 production support for Oracle EBS (R12 / R12.2)
• Act as major incident manager for P1/P2 issues
• Perform root cause analysis (RCA) and implement permanent fixes
• Ensure SLA adherence and minimize downtime
• Coordinate with Infrastructure, DBA, Network, and Middleware teams

Technical Expertise

• Strong hands-on experience with:
  • PL/SQL, SQL, Performance tuning
  • Oracle Forms, Reports, XML Publisher (BI Publisher)
  • OAF (Oracle Application Framework)
  • Workflow Builder
  • Concurrent programs
  • Interfaces, Conversions, Extensions, Reports (RICEW objects)
• Experience with Oracle APIs, Open Interfaces, and Web Services
• Deep knowledge of EBS architecture (R12.2)
• Strong experience in EBS cloning, patching, upgrades, and AD/TXK patching (R12.2)
• Integration experience using SOA, REST/SOAP, middleware platforms

Functional Expertise

• Strong knowledge in one or more core EBS modules:
• Order Management (OM)
• Advanced Pricing
• Inventory & BOM
• Procurement (PO, iProcurement)
• Accounts Payable (AP)
• Accounts Receivable (AR)
• General Ledger (GL)
• Cash Management
• Manufacturing modules (optional but preferred)
• Ability to translate business requirements into technical designs
• Conduct fit-gap analysis and recommend best practices
• Lead CRP, SIT, UAT cycles

Support & Governance

• Lead production support and critical issue resolution
• Drive root cause analysis and performance optimization
• Ensure compliance, security, and audit controls
• Mentor junior developers and functional analysts

Architecture & Governance

• Provide architectural oversight for customizations and enhancements
• Review technical designs before deployment to production
• Ensure best practices for performance, scalability, and security
• Drive automation and preventive monitoring solutions
• Risk identification and mitigation planning
• Support audits and compliance requirements

Continuous Improvement

• Identify recurring issues and implement long-term solutions
• Optimize performance of high-volume programs and interfaces
• Improve monitoring and alert mechanisms
• Drive stability initiatives and technical debt reduction